Ground Operations Management

About

Master the art of overseeing and supervising an airline station, whether it's self-handled or
outsourced.

Course Code: SIFTAV-06

What you will learn?

Upon completing this course you will have the skills to:

• Effectively control and supervise an airline station, whether its self-managed or outsourced.
• Utilize Ground Handling and Service Level Agreements (SLAs) to tailor your station's handling processes, reduce costs, and provide high-quality service.
• Safeguard against fraud by staying informed about the latest tactics used by fraudsters to
  diminish airline revenues.
• Implement a Safety and Security Station Management System in line with industry standards
  and recommended practices.
• Motivate your staff and efficiently monitor their performance.
• Utilize and collaborate with the most up-to-date edition of the Airport Handling Manual
  (AHM), which is included in the course fee.

Course content

• The Significance of Operational and Occupational Health and Safety Training.
• Risk Management and the Elements of Emergency Response Plans (ERPs).
• The Application of SGHA Contracts and Service Level Agreements.
• Adherence to Operational Standards as Outlined in the Airport Handling Manual (AHM).
• Staying Abreast of the Latest Trends in Passenger/Baggage Handling and Catering.

Certificate awarded

Upon successfully passing the final exam, participants will receive an International Certificate.