Passenger Ground Services

About

Discover the essential elements for succeeding in a prominent airport role within the airline industry and acquire the necessary abilities to offer support and passenger services at key points such as check-in, gate, and concourse areas at your airport. This program is crafted to align with the training specifications detailed in Airport Handling Manual (AHM), the Safety Audit for Ground Operations (ISAGO), and the Passenger Services Conference Resolutions Manual (PSCRM).

Course Code: SIFTAV-05
What you will learn?

Upon completing this course you will have the skills to:

• Gain insight into the operational dynamics of airlines and airports concerning passenger services.
• Acquire knowledge about passenger and baggage check-in, as well as boarding procedures, with a focus on passengers with special needs.
• Interpret the regulatory mandates pertaining to the transport of passengers and baggage, ensuring compliance for safe and secure transportation.
• Demonstrate exceptional customer service skills in a challenging customer-facing setting.
• Stay informed about the latest technological advancements in passenger services.
• Enhance your appeal to current and prospective employers seeking knowledgeable and high-performing personnel by adding significant value.

Course content

• Overview of airport and airline operations
• Functions of Computer Reservations (CRS) and Departure Control Systems (DCS)
• Procedures for passenger and baggage check-in (both at the airport and off-site)
• Guidelines for passenger and baggage carriage, boarding procedures, and flight close-out messaging
• Awareness of Dangerous Goods regulations for passenger service agents
• Effective management of passenger interactions
• Adherence to aviation security procedures for the transport of passengers and baggage
• Enhanced passenger facilitation, exploration of the latest innovations, and insights into career opportunities

Who should attend

This course is recommended for:

• Airline passenger service staff
• Ground Handling Agents’ passenger services staff
• Airport operators’ staff providing passenger services
• Civil Aviation Authorities’ staff providing passenger services
• Anyone wishing to start a career as a Passenger Service Agent

Certificate awarded
Upon successfully passing the final exam, participants will receive an International Certificate.